Question 1

What are your hours of operation?

Accepted Answer

Probe is only open when we have an event scheduled. Please refer to our events page and rental calendar for times, availability and membership requirements. Events and bookings may be scheduled 7 days a week from 8am-2am.

**Please note that our entry door will always be locked by 12AM (midnight) at the latest for the safety of our members and staff. Please see event details for door times.

Question 2

What methods of payment do you accept?

Accepted Answer

We accept cash, credit, debit and e-transfer.

Question 3

How do your tickets work?

Accepted Answer

You’ll see different pricing options across our events. Tickets are most frequently available on a sliding scale to promote inclusivity and accessibility. Please choose the ticket price that makes this event accessible to you. All ticket types provide the same access to the event.

Our tickets range from:
- Drop in by donation (find a QR code and donation jar on the table, no pre-purchase needed)
- Pay what you can (you set the ticket price which may or may not have a minimum participation cost)
- Sliding scale (Standard is the middle tier price)
- Fixed Price

We recommend purchasing a ticket online to secure your spot. However, if an event is not sold out we will always offer tickets at the door! We can take cash, credit and debit at the door as well. If you know without a doubt that you would like to attend an event, but cannot purchase online, send us a message and we may be able to hold a spot for you.

Please send us a message if you have any questions!

Question 4

How do I enter the space?

Accepted Answer

Head down the alley on the left side of the building at 41 York St. Look for the last door with a Probe decal on it. Take the elevator up to check in on the 4th floor.

Question 5

How large is the space?

Accepted Answer

Probe spans the 3rd and 4th floor at 41 York St, covering about 3200 square feet.

Question 6

Is parking available?

Accepted Answer

There are no designated parking spots. Street parking in the Byward Market is available for free after 5:30 pm and all day Sundays (with 2 hour limit). Parkade options are accessible in the area. The O-train, OC Transpo, and STO services are readily available as an alternative to driving.

Question 7

Is your space accessible?

Accepted Answer

We strive to make our space as accessible as possible. Please see this accessibility statement created by Elle Accessible (elleaccessible.com) for more details!

Question 8

Is there a smoking/vaping section?

Accepted Answer

We do not have a designated smoking or vaping area on our premises. All smoking and vaping activities must take place outside and at least 6 meters away from any doorways, open windows, or air intakes that are connected to common areas, according to Ontario guidelines. Your cooperation in adhering to this policy is greatly appreciated.

Question 9

Is there a vaccine or mask requirement?

Accepted Answer

Probe will adhere to all provincial regulations. Currently, there is no requirement to wear a mask at our events unless stated in the event description. Private events have the option to offer masked events if they choose to do so.

In accordance with provincial regulations, there is no requirement to provide proof of vaccination to access the space.

Question 10

Will there be alcohol available for purchase?

Accepted Answer

We do not operate a bar and there is no alcohol available for purchase. We are located in the Byward Market and there are plenty of options (including the Lookout Bar in the same building) if you’d like to get a drink. However, if you appear intoxicated you will be asked to stop or not to play by dungeon monitors or staff. It's important to note that bringing your own alcohol (BYOB) is not allowed, including for private rentals. For private rentals that wish to have alcohol at their event we require the renter to obtain a special event permit.

Question 11

Is Probe legal?

Accepted Answer

Yes, Probe operates as a private member's only business and complies with all legal regulations.

Frequently Asked questions